SHIPPING

All orders will ship within 1-5 business days after being placed. Please note we are closed on all major U.S. holidays + weekends so orders will not ship on these days.

Please take careful care of details when placing your order. Once an order is submitted, we are unable to make any changes. If there is an issue, email us at info@valdoeyewear.com and we’ll do our best to accommodate.

*If you would like to receive your delivery by a specified date, we suggest using the expedited options at checkout. A delay is still possible, however, with expedited options you can receive insurance to cover your package should something happen to it.

U.S. SHIPPING

• Standard: Free
• Express: $8 flat rate 
• Express 4+ items: $12 flat rate

For shipping information or the whereabouts of your package please call the below based on the tracking of how your package was shipped: 

USPS: 1-800-275-8777 OR Tracking | USPS

UPS: 1-800-742-5877 OR Tracking | UPS

*We are not responsible for any lost or stolen packages, please keep this in mind when purchasing. 

*Please note we are not responsible for the package once shipped. If your package is unable to be delivered or refused upon delivery, then we will refund the cost of the product, minus shipping and any postage return fees once we have received the product back to us. We are also not responsible for these packages being returned. 

TRACKING

Please note we are not responsible for the package once shipped. While we will do our best to help locate your package, please take into consideration that once the package leaves our warehouse, we are not always able to provide updates. Be sure to contact your local post for the whereabouts of your package. 

If your package is unable to be delivered, refused upon delivery, or returned to sender then we will refund the total, minus shipping and any postage return fees, to you once we have received the product back to us. We are also not responsible for these packages being returned. Please be sure to follow the tracking and arrange for any delivery/pick up needs accordingly to avoid any issues. 

*We are not responsible for any lost or stolen packages, please keep this in mind when purchasing. 

LOST/STOLEN PACKAGES

A lost claim may be filed once the package has been in transit for more than 30 days. Please note we are not responsible for filing claims for lost packages. 

The customer is responsible for filing any lost claims as we are unable to file claims. 

Valdo Eyewear is not liable for stolen packages. If your tracking confirms that the package has been “DELIVERED” at the address provided, then neither the carrier service nor we are liable.

Due to world events including civil unrest, national disasters, and extreme weather, specific areas may experience extreme delays or issues delivering your order and you should proceed at your own risk. 

For shipping information or the whereabouts of your package please call the below based on the tracking of how your package was shipped. If your package has left the United States and was shipped standard, please contact the local post in your country for more information.

UPS: 1-800-742-5877 OR Tracking | UPS - United States

DHL Express: 1-800-225-5345 OR Customer Service OR Tracking | DHL

USPS: 1-800-275-8777 OR Tracking | USPS

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RETURNS

U.S. ORDERS 

We accept returns for a full refund within 5 days of delivery on full-price items. Please email info@valdoeyewear.com within 5 days of delivery to request your return label. To be eligible for a refund, all merchandise must be returned in original condition with all components of the product (case + cleaning cloth). Any shipping fees are non-refundable, and $5 may be deducted from the total refund for the return shipping cost. 

All items bought with a discount code or on sale are final sale. Only full-price merchandise is eligible for return. 

*Please note we do not allow exchanges for any orders.  If the item(s) are eligible for return, you can return the product and place another order. 

Please email with your order number and reason for returning to request a return label.  The cost of a return shipping label is $5 and may be deducted from the total refund amount. Please note the item(s) need to be returned or scanned for shipping within 5 days of receiving the return label. If the label is not scanned/tracking within 5 days of the label being sent, we reserve the right to not process the return. Product must be received back unworn and in original packaging including all items sent with the product (case + cleaning cloth) for a full refund, minus shipping fees. 

*Please note if a return is shipped back without our label, we will be unable to accept the return.

*Please note that items returned without the case, cleaning cloth, or any free gifts given during a promotion are subject to having fees deducted from the total refund. Please inquire about any promotions regarding refunds.

*Separate orders must be approved before returning together. Please let us know when requesting a label.

If your item is refused or has been returned back to us, we will refund for the product only upon receipt, minus any shipping charges and postage back to us, which will be subtracted from the refund. 

FOR DAMAGED OR INCORRECT ORDERS 

If your item arrives damaged or is incorrect, please email us at info@valdoeyewear.com with your order number and we will do our best to correct the issue. Please note you must alert us of any damaged or incorrect product within 48 hours from notice of delivery to be eligible to possibly receive a replacement or refund. Please watch for your delivery and let us know any issues ASAP. 

Contact Us.

Email us at info@valdoeyewear.com. Please allow 48-72 hours for response.